Frequently Asked Questions

Got questions? We may have already answered it for another member. Check out the full list below.

Phone Chat

What are the main guidelines for safe dating?
- Always be safe and sensible. If you arrange to meet someone, meet in a public place and tell a friend where you are going.

Which Credit & Debit Cards do you accept?
- We accept MasterCard, Visa, Visa Debit, Mastercard Debit.
Are my details safe?
- Yes. We fully comply with PCI DSS regulations. Payments are processed safely and securely by our payment partner, Cybersource. We do not keep details of your credit card number on any of our systems.
What is the CVV number?
- This is the 3 digit number on the reverse of your card. We need this to process your payment securely. Verifying this number helps to prevent fraudulent use of your card.
What name will appear on my credit card statement?
- Your card will be billed in the name of "4D Interactive".
Can I have a refund?
- We will give a refund solely at our discretion if we find a fault on the service.

How can I contact you?
- You can contact us at our customer service email – help@chat2date.co.uk (7am-11pm weekdays).

How does it work?
- It's easy to chat and date with 100s of women & men across the UK, 24 hours a day. Just call 0871 550 9545 and record a short description of yourself. Then you can browse all the other callers online. You can be as active as you like – just browse, send and reply to messages or have private 121 live chats with other callers. It's all up to you. Calls cost 13p per minute plus your network's access charge.